Return Policy, Delivery, Payment & Contact Options

Payment Options


1. Visa Mastercard American Express Maestro and Paypal through the website

Click here to find out how to pay with a credit or debit card


2. Visa Mastercard or Maestro by telephone

3. UK Cheque & Postal Order by post

4. Cash on Collection

5. Bank Transfer

We will send detail on request


Our registered Business Address is-

 

Trail & Trials UK Limited

@The Workshop

Anchorage

New Gilston

Fife

KY8 5TF


Cheques can be sent here but please make them payable to Trial & Trials UK Limited

We are now offering shipping charges based on the total weight of your order so shipping discounts available for multiple purchases.

The system still need some tweaking but, rest assured if you are overcharged for postage we will refund it straight away.

Customers outside of the UK & EU also get a 16.66% discount on the quoted prices, excluding the postage cost to compensate for the VAT Charged, this is either refunded straight away or we can invoice you for the total amount if required. This excludes manuals & books as they are zero rated for VAT

You can also give us a call on 07788 272078 (Temporary mobile number until we get the landline installed)  to discuss your requirements, we are here from 9.30 am until about 6.00pm GMT you will get an answering machine outside these hours. International callers please use +44 7788 272078.

We ship all over the world, every day!
 
Delivery Sevices
 
In the UK we use, at our discretion:-
 
Royal Mail - 1st class
UK Mail
Hermes
Collect Plus
Parcelforce
 
This allows us to ship to offshore UK addresses at no extra charge. Delivery times for all orders 1-4 days, depending on your location and service used. You will recieve confirmation by e-mail of an expected delivery date.
 
Orders placed and paid for before 2.00pm are usually shipped the same day, if we cannot achieve this we will email you and let you know when we are planning to ship
 
International services
 
Royal Mail
UPS
DPD
Parcelforce
 
Generally shipped within 24 hours of order being placed and paid for.
 
You will recieve confirmation by e-mail of an expected shipping and delivery date.
 
 
 

International (Non EU)buyers – please note:

- Import duties, taxes and charges are not included in the item price or P&P charges. These charges are the buyer’s responsibility
- Please check with your country’s customs office to determine what these additional costs will be prior to buying.

Returns Policy

If you change your mind about your purchase, please return the unused goods to us with the original receipt within 7 days, and we will offer you an exchange, credit note or a refund (excluding shipping) at our discretion. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed as detailed in the

Sale of Goods Act, 1979 (c. 54)

Click the link for full details